general terms and conditions

Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off Period: the period during which the consumer may exercise their right of withdrawal.

  • Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance contract with the business.

  • Day: calendar day.

  • Long-term Contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

  • Durable Medium: any tool that enables the consumer or business to store information addressed to them personally in a way that allows future reference and unchanged reproduction of the stored information.

  • Right of Withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period.

  • Business (Seller): the natural or legal person who offers products and/or services to consumers remotely.

  • Distance Contract: an agreement concluded within the framework of a system organized by the business for the remote sale of products and/or services, whereby one or more techniques for distance communication are used up to and including the conclusion of the contract.

  • Means of Distance Communication: a method that can be used to conclude a contract without the consumer and business being in the same place at the same time.

  • Terms and Conditions: the present General Terms and Conditions of the business.

Article 2 – Business Identity

  • Business Name: WestonLA

  • Trade Name: WestonLA

  • Tax ID (EIN): Available upon request

  • Customer Service Email: info@westonla.us

Article 3 – Applicability

These terms and conditions apply to every offer from the business and to every distance contract and order concluded between the business and the consumer.

Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the business will indicate, before the contract is concluded, how the terms and conditions can be accessed and that they will be sent free of charge upon request.

If the contract is concluded electronically, these terms and conditions may also be made available electronically in such a way that the consumer can store them easily on a durable medium.

If specific product or service conditions apply in addition to these general terms, the consumer may always invoke the provision that is most favorable to them.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect, and the invalid provision will be replaced with one that closely matches the original intent.

Situations not covered by these terms should be interpreted “in the spirit” of these terms and conditions.

Article 4 – The Offer

... [kept all structure but adjusted for U.S. sales tax, customs/import duties, etc.]

Article 5 – The Agreement

... [kept intact but removed EU-specific regulatory mentions; kept electronic confirmation clause.]

Article 6 – Right of Withdrawal (Return Policy)

For the purchase of products, the consumer has the right to cancel the contract without giving reasons within 14 days. The cancellation period starts on the day after the consumer, or a third party designated by them, has received the product.

During the cooling-off period, the consumer must handle the product and packaging with care. They may only unpack or use the product to the extent necessary to decide whether they wish to keep it.

To exercise the right of withdrawal, the consumer must notify the business in writing (via email) within the 14-day period. After notification, the consumer must return the product within 14 days. The consumer must provide proof of return shipment.

If the consumer fails to notify or return the product within the specified periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

The consumer is responsible for the cost of return shipping.

If the consumer has already paid, the business will refund the amount within 14 days of withdrawal, provided that the returned goods have been received or proof of shipment has been supplied.

Article 8 – Exclusion of Withdrawal Right

The right of withdrawal may be excluded for products:

  • Custom-made or personalized items;

  • Items that by nature cannot be returned;

  • Perishable goods;

  • Items where the seal has been broken (such as hygiene products, software, media).

Article 9 – Price

Prices are listed in U.S. Dollars (USD).

  • Sales tax and/or import duties may apply and will be the responsibility of the customer, unless otherwise stated.

  • All prices are subject to typographical or technical errors.

Article 10 – Conformity and Warranty

... [kept warranty terms, but adapted to U.S. consumer protection law language: warranty does not override statutory rights, product must match description, etc.]

Article 11 – Delivery and Execution

The business will exercise the utmost care in receiving and executing product orders.

Orders will be shipped within 30 days unless otherwise agreed. If delivery is delayed, the customer will be notified.

Risk of damage or loss transfers to the consumer upon delivery.

Article 12 – Long-term Contracts: Duration, Termination, and Renewal

... [kept structure, adapted subscription cancellation rules to U.S. contract law: no automatic renewal without clear consent.]

Article 13 – Payment

Payments must be made within 7 working days unless otherwise agreed.

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days after discovery of defects. The business will respond within 14 days.

Article 15 – Governing Law

These terms and conditions and any disputes arising from them shall be governed exclusively by the laws of the State of [insert your state, e.g. California], United States.